Activating inspiration about customer-focused innovation

Altuïtion organizes several, mostly in-company, 9+ Workshops every year for organizations that want to introduce their management or employees to the Customer Experience phenomenon and the 9+ philosophy.

Participants in the 9+ Workshop are given the opportunity to indicate what their personal experience of the current service provision is and what they think the desired experience of the service provision should be. Under supervision they will learn to indicate their gaps and moments of truth and to formulate solutions in co-creation. Altuïtion's 9+ philosophy and Customer Journey approach offer clear added value.

The 9+ Workshop consists of two parts. In block 1 the 9+ philosophy is explained by means of inspiring examples. In block 2 the participants get to work. They are introduced to the Customer Journey ESPE™ method by means of specific examples and cases, based on their own services, and learn how the acquired insights can be translated into 9+ customer experience management in their own organization.