Onze website gebruikt cookies om onze website te verbeteren. Meer informatie
Sluit dit venster

Your goal

Share your 9+ goal with us

Which goal do you want to achieve with Customer Experience?

Or what question do you have for us? We're happy to help!

Frequently set goals

For inspiration, see the specific goals and typical motives of Altuïtion's clients in the past period, both from board/management and professionals:

From the board/management

  • Help me to distinguish myself in the field of experience, because I'm struggling to do so with my current products and services.
  • Help me to load our brand promises and strategy into daily processes and really prove it in everyday practice.
  • Help me to realize a brand-worthy customer experience that is consistent across all channels.
  • How can I take Customer Journey Management to the next level?
  • Help me to create a new story, a new vision, a new approach, a new steppingstone for the next period to build on top of what we have done before. 
  • Help me provide a foundation for organizational continuity.
  • Help me get a customer-focused, customer-experience focused, and Customer Journey-focused movement going. How do I realize a 9+ Way of Working? 
  • We want to achieve an unambiguous operating concept, unambiguous proposition, or unambiguous way of working (way of looking, thinking, and doing) for the entire organization.
  • Offer our organization a “light at the end of the tunnel’”, optimism, and energy through an outside-in approach.
  • Help us achieve our KPIs (NPS, E-NPS, revenue growth, conversion, proposition innovation/distinction, customer satisfaction for big customers, connect the brand more strongly with CX).
  • Help with CX capacity.
  • Help me develop Customer Journeys into a full-fledged proposition for our organization.
  • Help me with CX competency development and help me bring my people to a higher level. I want help that will give me the necessary CX competences.
  • Help me to get CX widely accepted/embraced and to take a big step forward in this regard. All our employees have to put the customer and customer experience in first place, how do I do that? And how can they combine that with the many other priorities they already have?
  • Help me with tools for our CX employees and other employees responsible for CX, whether or not in agile teams.
  • Help me to achieve the following:
    • Our employees learn to look, think, and act in a customer-centric way.
    • Readiness for change is enhanced.
    • Collaboration in the chain is improved and a breakthrough can be realized.
    • We can connect Lean/SixSigma and a Customer Journey/CX way of thinking.
    • We can connect agile working and a Customer Journey/CX way of thinking and acting.
    • Help me with insights/journeys as a link to CX and as a basis for ICT requirements.

From professionals:

  • What are our Key Customer Journeys, how do I keep an overview, and how can I set up Customer Journey Management?
  • Help me to create a new story, a new vision, a new approach, a new steppingstone for the next period to build on top of what I have done before.
  • Help me to achieve my specific KPI and fulfil my promise to:
    • Innovate the operating concept/approach
    • Increase the NPS/customer satisfaction
    • Increase employee satisfaction and reduce absence due to illness
    • Increase conversion and/or turnover
    • Distinguish myself from the competition
    • Ensure broad CX competence development
  • Help me with my capacity, whether or not in an agile team
  • Help me with my personal development and competence development
  • Help me with practical tools for our CX professionals and other CX managers
  • Help me get those responsible for implementing the Customer Journey on the right emotional level
  • Specific Customer Journey goal/CX goal:
    • Develop an innovative and disruptive Ideal Customer Journey or map a future digital Customer Journey.
    • Design a new, broad standard Customer Journey approach that can be used at different levels within the organization.
    • We have a lot of Customer Journeys, a lot of insights, and a full backlog. Help us make the right substantiated choices to do the right things the right way.
    • Give the Customer Journey and moments of truth the right emotional overtones.
    • We are going to work with NPS, but help me to see how we can distil the right input from it to structurally achieve small and big loop improvements.
    • I am now responsible for NPS. How are we going to speed up the NPS and the number of promoters? I want to get a better insight into the real drivers of a higher NPS, and I want to better understand how these drivers are linked to customer drivers.
    • Help me with Emotional Customer Journey/Customer Journey Analytics crossovers.
    • Help me with insights/journeys as a link to CX and as a basis for ICT. We want to set up an ideal briefing for an automation process.

Would you like to become a 9+ organization and excel in emotional customer and employee experience?

We can tell you all about it and will be happy to answer all your questions!

Please contact me onI will send my question by e-mail

Each 9+ experience
increases enthusiasm and success.

- Stephan van Slooten