Onze website gebruikt cookies om onze website te verbeteren. Meer informatie
Sluit dit venster

The numbers tell the tale: Fact-based CX

What is Customer Journey Mining?

Customer Journey Mining is about the process of monitoring, analyzing, and reporting Customer Journey data and improvement processes and customer feedback. After all, organizations want to know whether the conceived and implemented 9+ Design concepts actually contribute to a better experience during the Customer Journey, and thus to the realization of the predefined objectives. Or in other words, has the Customer Journey made sense in terms of the experience?

In addition, monitoring, analyzing, and reporting the actual online and offline customer behavior in the Customer Journey, together with feedback from Voice of the Customer methods, can provide useful insights to implement any further improvements. The question is: how can we ensure that the improvements are anchored and become part of a new Way of Working?


Why undertake Customer Journey Mining with Altuïtion?

Altuïtion has extensive experience in setting up customer feedback programs, both in the consumer market and in B2B sectors. As a Customer Experience Consultancy, we want to provide the best possible service, so we work together with two independent specialized partner organizations: Underlined and CYS. These are leading companies in the Netherlands specialized in co-creation with data-driven Customer Journey Analytics and customer feedback design and monitoring.


Customer Journey Mapping

Where, when, and how to make the emotional connection

Read more

Customer Journey

Distinguishing, relevant, and impactful experiences 

Read more

Customer Journey Management

Together we successfully manage customer excellence

Read more

Customer cases


View case


View case

More customer cases

Would you like to become a 9+ organization and excel in emotional customer and employee experience?

We can tell you all about it and will be happy to answer all your questions!

Please contact me onI will send my question by e-mail

Each 9+ experience
increases enthusiasm and success.

- Stephan van Slooten