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The secret of leadership is simple: simply follow your customer-oriented heart.

It's all about practicing what you preach, including within CX.

Long-term emotional relationships with customers and employees form both the point of departure and the final destination for a 9+ organization. To keep this relationship healthy, management and the board of directors have to continuously aim towards its success. We call this type of leadership 9+ Leadership.

Whereas increasing customer value was once the same as increasing the economic value that the customer has for the organization, the concept of 9+ Leadership means we now look at the concept of customer value from a new perspective: as the value that the organization has for the customer. The customer value for the organization then becomes a logical result as does the ambassadorship of customers and employees.

Altuïtion offers a 9+ Leadership program in which managers and board members learn how employees can be stimulated and motivated to take the customer experience to the next level, a little better every day.

9+ Way of Working

CX is te belangrijk om alleen aan de afdeling CX over te laten

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9+ Eigenaarschap

Teams willen graag samenwerken met klantbeleving als gelijkrichter

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CX Toolbox

Ruim 20 jaar ervaring gebundeld in een uniek en compleet CX Framework

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Would you like to become a 9+ organization and excel in emotional customer and employee experience?

We can tell you all about it and will be happy to answer all your questions!

Please contact me onI will send my question by e-mail

Each 9+ experience
increases enthusiasm and success.

- Stephan van Slooten