The team
At Altuïtion, we work with experienced Customer Experience Management Consultants with at least three to five years of proven experience in change processes carried out with customer/team participation. The key words that define our experts are fresh, honest, innovative, focused on content, and focused on demonstrable results. Our Engagement Engineers and 9+ customer change managers have a complete toolkit with various CX methodologies and tools, as well as intervention and change approaches. They feel at home in both medium-sized and large, complex organizations and are known for their open, empathic, motivating, and people-oriented approach. They have sufficient experience to know that CX programs and change tools and processes always require customization instead of template consultancy, and that getting teams and management actively involved is only successful if there is strong personal involvement.Where necessary, Altuïtion can call on its network of external CX specialists in various fields and highly experienced change managers and senior managers with extensive experience in change processes in various sectors and customer chains.